Charlotte joined Grace House in 2001, as the Transition Counselor at Grace House Extended. She is a 1999 graduate of the University of Memphis where she majored in Sociology and History, with a minor in Religion in Society. Her interests lie in social evolution. She has a strong commitment to helping others by being a catalyst for change.

As the Transition Counselor, she has created and implemented a Transitional Needs Assessment to assist clients in their transition back into the home and workplace following long term treatment. Drawing on previous experience in quality control and in research, she has created and implemented an in-house Outcomes Evaluation instrument for Grace House. As Director of Development, Charlotte has taken on duties of identifying new funding sources and grant writing. She is a member of NAADAC, TAADAC, and TAADAS.